Please share these technical specifications with your technical support team to ensure a smooth and secure implementation.
Allow lists for network-based services used in the platform
We recommend clients allowlist the domains and IP addresses listed below.
Important: If the following domains are not allow-listed by your company’s IT department, email from myTeachstone to users in your account could be delayed or completely blocked by your company’s network.
Email domains are used to deliver email on behalf of teachstone.com and teachstone.org
Video content streaming and playback
My Coach Connect
Frameworks and CDN
Download files over 20 GB in size
Browser-side libraries used to monitor application performance and user experience quality
Kaltura CDN IP address ranges
Video content and courses played through myTeachstone will originate from these IP addresses on TCP ports 80 and 443:
US, east coast:
Cogent ISP: 220.127.116.11/27 18.104.22.168/27 22.214.171.124/27 126.96.36.199/29
Level3 ISP: 188.8.131.52/27 184.108.40.206/27 220.127.116.11/29 18.104.22.168/24 22.214.171.124/26
Zayo ISP: 126.96.36.199/29 188.8.131.52/26
US, west coast:
Cogent ISP: 184.108.40.206/27 220.127.116.11/29
Level3 ISP: 18.104.22.168/27 22.214.171.124/27 126.96.36.199/29 188.8.131.52/24 184.108.40.206/26
Zayo ISP: 220.127.116.11/26 18.104.22.168/29
Amazon Web Services (AWS):
These browsers are compatible with MyTeachstone and support will be provided by Teachstone to ensure your experience on our platform is optimal when using them :
: other browsers and browser versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform
Teachstone app (video upload and coaching):
: other devices and iOS versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform
MyCoach Connect (video-based coaching)
Verify Network Bandwidth
For the best user experience possible we recommend clients have download network speeds of at least 2 megabits per second and upload speeds of at least 5 megabits per second. You can check your download and upload speeds at https://fast.com/.
With myTeachstone, your organization’s data is safe and secure:
If you or your technical team have any questions, please do not hesitate to contact us at firstname.lastname@example.org or 866.998.8352.