Please share these technical specifications with your technical support team to ensure a smooth and secure implementation.

Allow lists for network-based services used in the platform

We recommend clients allowlist the domains and IP addresses listed below.

Domains

Important: If the following domains are not allow-listed by your company’s IT department, email from myTeachstone to users in your account could be delayed or completely blocked by your company’s network.

MyTeachstone platform

Email domains are used to deliver email on behalf of teachstone.com and teachstone.org

• sendgrid.me
• sendgrid.info
• sendgrid.com
• sendgrid.net
• teachstone.com
• Teachstone.org

Video content streaming and playback

• *.kaltura.com

Content download

• *.s3.amazonaws.com

My Coach Connect

Email:

• ttrainer.com
• torshnotification.com 

Frameworks and CDN

• *.s3.amazonaws.com
• *.chime.aws
• 99.77.128.0/18
• *.filepicker.io
• *.filestackapi.com
• *.segment.io
• fonts.googleapis.com
• fonts.gstatic.com

Browser-side libraries used to monitor application performance and user experience quality

• nr-data.com (New Relic)
• pendo.com

Kaltura CDN IP address ranges

Video content and courses played through myTeachstone will originate from these IP addresses on TCP ports 80 and 443:

US, east coast: 

Cogent ISP: 38.74.193.32/27 38.74.192.64/27 38.74.193.96/27 38.122.106.88/29

Level3 ISP: 4.53.90.192/27 4.35.19.192/27 4.35.19.112/29 192.58.253.0/24 4.14.222.128/26

Zayo ISP: 208.185.240.24/29 207.126.104.128/26

US, west coast:

Cogent ISP: 38.81.32.32/27 38.122.152.56/29

Level3 ISP: 64.215.193.192/27 4.35.161.224/27 4.35.161.184/29 192.58.252.0/24 4.4.34.128/26

Zayo ISP: 208.185.60.192/26 208.185.102.136/29

Amazon Web Services (AWS):

10.114.0.0/16

192.58.252.0/23

Verify Browsers Are Up to Date

These browsers are compatible with MyTeachstone and support will be provided by Teachstone to ensure your experience on our platform is optimal when using them [1]:

• Google Chrome: 72+
• Mozilla Firefox: 80+
• Apple Safari: 13+
• Microsoft Edge: 80+

[1]: other browsers and browser versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform

Verify IOS Device and Operating System Versions

Teachstone app (video upload and coaching):

• Upload speed: 5 megabits per second or higher recommended
• Supported operating systems: iOS 12.x or newer [2]
• Supported devices: iPod Touch 6th generation or newer or iPhone 6s or newer [2]

[2]: other devices and iOS versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform

MyCoach Connect (video-based coaching)

• Upload and download speeds:1.4 megabits per second or higher recommended
• Supported operating systems
  • IOS – IOS 10.x or newer (Safari or Chrome recommended)
  • Android – Android 8.x or newer (Chrome recommended)

Verify Network Bandwidth

For the best user experience possible we recommend clients have download network speeds of at least 2 megabits per second and upload speeds of at least 5 megabits per second. You can check your download and upload speeds at https://fast.com/.

Rest Easy! 

With myTeachstone, your organization’s data is safe and secure:

• myTeachstone data is stored in Amazon Web Services (AWS) and is encrypted at rest.
• User passwords are encrypted using high-grade one-way encryption.
• All access to the myTeachstone platform, including authentication, is done using TLS/SSL.

We are here to help!

If you or your technical team have any questions, please do not hesitate to contact us at contact@teachstone.com or 866.998.8352.