Please share these technical specifications with your technical support team to ensure a smooth and secure implementation.

Allow lists for network-based services used in the platform

We recommend clients allowlist the domains and IP addresses listed below.

Domains

Important: If the following domains are not allow-listed by your company’s IT department, email from myTeachstone to users in your account could be delayed or completely blocked by your company’s network.

MyTeachstone platform

Email domains are used to deliver email on behalf of teachstone.com and teachstone.org

• sendgrid.me
• sendgrid.info
• sendgrid.com
• sendgrid.net
• teachstone.com
• teachstone.org

Video content streaming and playback

• *.kaltura.com

Content download

• *.teachstone.com
• *.s3.amazonaws.com

Frameworks and CDN

• *.s3.amazonaws.com
• *.chime.aws
• 99.77.128.0/18
• *.filepicker.io
• *.filestackapi.com
• *.segment.io
• fonts.googleapis.com
• fonts.gstatic.com
• *.teachstone.com

Canto

View content

• d2zd6ny1q7rvh6.cloudfront.net
• d2hqlhbe1d8j2s.cloudfront.net

Upload content

• default-upload-bucket-us-east-1-staging.s3-accelerate.amazonaws.com

Download files over 20 GB in size

• default-upload-bucket-us-east-1.s3.us-east-1.amazonaws.com

Browser-side libraries used to monitor application performance and user experience quality

• nr-data.com (New Relic)
• pendo.com

Kaltura CDN addresses

Video content and courses played through myTeachstone will originate from these hostnames on TCP ports 80 and 443. You can find the full list of Kaltura CDN addresses on their support page.

United States

• cdnapi-ev.kaltura.com
• cdnapisec.kaltura.com
• *.p.kpublish.kaltura.com
• *.b.kpublish.kaltura.com
• cfvod.kaltura.com
• cflive.kaltura.com
• klive.kaltura.com
• analytics.kaltura.com

Frankfurt (Western Europe)

• api.de.kaltura.com
• api.frp2.ovp.kaltura.com
• *.p.rtmp.euc.publish.live.kaltura.com
• *.b.rtmp.euc.publish.live.kaltura.com
• cfvod.frp2.ovp.kaltura.com
• cflive.frp2.ovp.kaltura.com
• analytics.de.kaltura.com
• analytics.frp2.ovp.kaltura.com

Amazon Web Services (AWS):

192.58.252.0/23

MyTeachstone Platform

These browsers are compatible with MyTeachstone and support will be provided by Teachstone to ensure your experience on our platform is optimal when using them [1]:

• Google Chrome: latest 3 releases
• Mozilla Firefox: latest 3 releases
• Apple Safari: latest 3 releases
• Microsoft Edge: latest 3 releases

Online Courses, CDA, and Video Library

The Canvas LMS supports the latest two releases of all modern web browsers.

[1]: other browsers and browser versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform.

Teachstone app (video upload and coaching):

• Upload speed: 5 megabits per second or higher recommended
• Supported operating systems: latest 3 major IOS versions [2]
• Supported devices: iPod Touch 6th generation or newer or iPhone 11 or newer [2]

[2]: other devices and iOS versions may work with the MyTeachstone platform but Teachstone will not provide additional support for them if they do not work properly with our platform

Verify Network Bandwidth

For the best user experience possible we recommend clients have download network speeds of at least 2 megabits per second and upload speeds of at least 5 megabits per second. You can check your download and upload speeds at https://fast.com/.

Rest Easy! 

With myTeachstone, your organization’s data is safe and secure:

• myTeachstone data is stored in Amazon Web Services (AWS) and is encrypted at rest.
• User passwords are encrypted using high-grade one-way encryption.
• All access to the myTeachstone platform, including authentication, is done using TLS/SSL.

If you or your technical team have any questions, please do not hesitate to contact us at [email protected] or 866.998.8352.