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Virtual Training

Topics covered:

  • Zoom Quick Guide
  • Microsoft Teams Quick Guide
  • Additional Help

MyCoach Connect

Topics covered:

  • How to get started

Guide to Purchasing Recertification

Topics covered:

  • Purchasing a Single CLASS Recertification for Yourself or Someone Else

Login

Topics covered:

  • Login
  • Mobile Phone Login
  • Tips For Login

Returns

Topics covered:

  • Returns

Purchase Orders (PO)

Topics covered:

  • Purchase Orders (PO)

Observers

Topics covered:

  • How long does my CLASS observer certification last?
  • May I give CLASS trainings with this certification?
  • How do I register and pay for observer recertification?
  • What is a Certified CLASS Observer?
  • How do I become a Certified CLASS Observer?
  • How can I download my certificate?
  • How do I get another copy of my certificate if I no longer have access to my program?
  • Why can't I view my certificate?
  • How do I print my certificate?
  • Register for Observer Recertification
  • How do I sign up for recertification?
  • When am I eligible for recertification?
  • How do I find out my observer certification status?
  • How do I prepare for observer recertification?
  • How long do I have to complete the test?
  • What is the format of the Reliability Test?
  • When will I receive my scores and feedback from the test?
  • What are the criteria for passing the Reliability Test?
  • I didn't pass my first attempt at the Reliability Test. What should I do now?
  • What happens if I am unsuccessful in achieving certification or recertification?
  • Why do I need to recertify?

Trainers

Topics covered:

  • How do I register and pay for trainer recertification?
  • How long does my Affiliate CLASS Trainer certification last?
  • How do I find out my trainer certification status?
  • What is the format of the trainer recertification test?
  • How do I prepare for the Trainer Knowledge Test?

Terms of Use

Topics covered:

  • Terms of Use

Continuing Education Units (CEU)

Topics covered:

  • Can my teachers get CEUs for their work in myTeachstone?
  • What is IACET?
  • What is a CEU?
  • Why did Teachstone choose to become accredited through IACET?
  • Can I receive CEUs for a class I have already taken?
  • When can I begin receiving CEUs from Teachstone?
  • How much does it cost to receive CEUs from Teachstone?
  • How do I receive a copy of my CEU completion certificate?
  • For which trainings will Teachstone be offering CEUs?
  • How many CEUs does a participant receive?
  • Why do different observation trainings award different numbers of CEUs?
  • I attended a CLASS Observation Training. Do I have to take and/or pass the CLASS Reliability Test to receive CEU credits?
  • Can I receive CEU credits as a trainer/instructor?
  • Will Teachstone offer CEUs for affiliate trainer-led CLASS Observation Trainings?

Content Permission Requests

Topics covered:

  • Content Permission Requests

Language Preferences

Topics covered:

  • Language Preferences

Child Development Association (CDA) Credential

Topics covered:

  • What is the value of a CDA credential?
  • How do I drop the CDA with CLASS course? Is there a penalty?
  • Why should I choose CDA with CLASS? Why is Teachstone better than another program?
  • My CDA book says that I am required to complete “120 clock hours of professional early childhood education covering the growth and development of children ages 3-5 years...” I work with children aged 5-12. Do the five-year-olds in my program count? Or do I need to find somewhere to volunteer with children aged three to five?
  • I already have 80 clock hours of continuing education. Can I transfer those hours to Teachstone?
  • I submitted my assignment, but I haven’t received feedback or a grade yet. When can I expect to have feedback?
  • When are assignments and discussions due?
  • Where can I find feedback from the facilitator when I receive an alert?
  • Why does my gradebook show an incomplete when I have completed the entire course, including assignments and discussion boards?
  • I’ve been participating in the discussions but I don’t see a grade in my gradebook.
  • What happens if I don’t pass the certification exam?
  • Do I need to use the CDA book from the Council for Professional Recognition?
  • What is the CDA Renewal with CLASS?
  • What is the CDA Renewal with CLASS all about?
  • How does a teacher benefit from completing the CDA Renewal with CLASS curriculum?
  • What's special about CDA Renewal with CLASS?
  • How do I enroll in the renewal course?
  • Where do I enroll?
  • What is required for successful completion of the course?
  • What do I earn for successfully completing the course?
  • What is covered in the CDA Renewal with CLASS?
  • What are the enrollment dates?
  • What do I need to apply for the CDA renewal?
  • My CDA credential has expired. Can I still take the renewal course or do I have to take CDA with CLASS instead?

Regional Conference

Topics covered:

  • How to register
  • Registration package
  • Cancellation policy

Onsite Training

Topics covered:

  • Can I schedule back-to-back observation training and Train-the-Trainer?
  • How do I schedule an on-site training?
  • When do I pay for the training?
  • Can my group take the reliability test together?

Affiliate Training

Topics covered:

  • How do I become an Affiliate CLASS Trainer?
  • What types of trainings may a Certified CLASS Affiliate Trainer deliver?
  • Who may I train once I am a Certified CLASS Affiliate Trainer?
  • May I charge for CLASS trainings that I give?
  • What training materials will I need as a Certified CLASS Affiliate Trainer, and how much will they cost?
  • Can I train on other age levels of the CLASS tool once I'm a certified Affiliate Trainer on one age level?
  • What support do you provide trainers after they certify?

General Pre-reqs & Preparation

Topics covered:

  • Observation Training

Video Upload

Topics covered:

  • CLASS Video Library Videos are Not Playing
  • Audio is Not Playing
  • Speed Up Videos
  • Adjust Size of Video

Program Troubleshooting

Topics covered:

  • Clearing Browser Cache

Browser & Device Requirements

Topics covered:

  • Welcome to myTeachstone!
  • Supported Browsers
  • IOS Device and Operating System Versions
  • We are here to help!

CLASS Video Library

Topics covered:

  • CLASS Video Library

Password Settings

Topics covered:

  • Change Password
  • Reset forgotten password
  • Activate Product Key

Email Settings

Topics covered:

  • Update Email

Company Information

Topics covered:

  • About Teachstone
  • Careers
  • Partnership with Sesame Workshop
  • CLASS® and Head Start

Product Information

Topics covered:

  • myTeachstone 101
  • Professional Developmental Resources
  • Research Behind myTeachstone
  • Reporting Types
  • Import CLASS Observation Data
  • When to Use myTeachstone
  • Language Options
  • Before-Purchase Considerations
  • Subscription Costs & Purchase
  • Multiple Account Use in a Single Subscription
  • Using myTeachstone with Previously Purchased CLASS Tools
  • Custom CLASS Scoring
  • myTeachstone Demos

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