FAQ

Have a question? Read below for answers to frequently asked questions, or feel free to Contact Us.

General FAQ

Passwords and Logging In

How do I change my password?

To change your password, click the “Forgot your password?” link on the myCLASS log-in page. Type in your email address and click Submit. You will receive an email with a link for resetting your password. Once you click on this link, you will be asked to enter a new password of your choosing twice. You will then be automatically logged in to your myCLASS account, and you will see a notice at the top of your page stating, “Your password was changed successfully. You are now signed in.”

Where do I log in?

Go to teachstone.com and click myCLASS Login in the upper right corner. Enter your username (email address) and password in the area below “Existing Users.”

My username and password do not work. What should I do?

Double-check to make sure you have entered your username and password exactly right. Usernames and passwords are case sensitive. Make sure your caps lock button on your keyboard is off. If you are unable to log in, click the “Forgot your password?” link, located beneath the Log In button. Type in your email address and click Submit. You will receive an email with a link for resetting you password. Once you click on this link, you will be asked to enter a new password of your choosing twice. You will then be automatically logged in your myCLASS account, and you will see a notice at the top of your page stating, “Your password was changed successfully. You are now signed in.”

My email address has changed. Can I still log in?

If you remember your old email address and password, log in as usual, go to My Account (in the drop-down menu next to your name in the upper right corner), and change your email address. If you are not able to log in and do not have access to your old email address, you cannot use the “Forgot your password?” link. Email contact@teachstone.com and ask to change the email address for your account.

When does my password expire?

Passwords and email addresses do not expire. Your access to some CLASS products may expire, but your email address and password stay the same.

Browser and Technical Requirements

What software and computer requirements are necessary to access the Teachstone website and myCLASS?

There are no special technical requirements for accessing the Teachstone website or your myCLASS account; however there are a number of software and computer requirements to use several of the individual products within. To access online programs, such as Introduction to the CLASS Tool or Looking at CLASSrooms, you’ll need:

  • High-speed Internet access—such as cable, DSL, or a company or school high-speed network. Do NOT try to access your program over 3G wireless or a dial-up connection.)
  • Adobe Flash Player
  • Adobe Reader—to print your completion certificate

For online programs, you will also need to configure your browser to:

  • Enable javascript
  • Enable cookies
  • Turn off pop-up blockers

Install the latest Flash player from Adobe.com To access the CLASS Video Library, you’ll need EITHER:

  • Adobe Flash Player
  • An HTML 5-compliant browser—the most recent version of the popular browsers are HTML 5 compliant

Which browsers can I use to access the website?

Teachstone programs work with the most recent versions of all popular browsers, including Firefox, Chrome, Safari, and Internet Explorer.

Can I use my iPad browser?

The Teachstone website and CLASS Video Library can be viewed on an iPad. Other features of your myCLASS account, suce as testing and online programs, however, require the Adobe Flash Player, which is not compatible with the iPad.

I heard that my browser cache might be interfering with my program. What is the cache and how do I clear it?

Some browsers save older versions of screens so they can present web pages faster without having to download information from the Internet. This is called caching. To clear your cache and ensure your browser is showing the latest screens:

  • Log out, close all browser tabs and windows, and log back in to the website
  • Clear your browser’s cache by following procedures for your browser at wikiHow

What is the optimal screen size/resolution?

Your program will run on almost any size screen at any resolution, but for best results use a computer with screen size set to 1024 x 768 or larger.

Playing Video Files

Why can’t I view the CLASS Video Library videos?

If you can see the title card of the video but it will not start when you hit play, your computer may not have a sufficiently fast connection speed to download the video file all at once. Refresh the page and wait a few minutes until a majority of the video clip had downloaded, then click the play button.

How can I speed up the videos?

To speed up videos you can:

  • Close other programs running on your computer
  • Use wired Internet access rather than wireless
  • Clear your browser’s cache
  • Access the program later when network traffic is slower
  • Check with your local IT person or ISP about network speeds and ideal times to download and play video files

Why can’t I hear the audio?

Please check your computer’s volume setting and the volume setting on the video player to make sure they are at appropriate levels. Make sure the mute button was not inadvertently set.

Is there a way to increase the size of the video in the Video Library?

Yes. In the player controls, click the full-screen icon in the lower right corner.

How do I make a full-screen video return to normal size?

Press the escape key on your keyboard or click the full-screen icon in the lower right corner of the screen.

Certificates

How can I download my certificate?

For online program certificates, enter the program through your myCLASS page, click the Certificates tab on the course home, then click the link to your certificate. To download your certificate for observer and trainer certifications, click the download link in the Actions column of the Certifications dashboard on your myCLASS page.

How do I get another copy of my certificate if I no longer have access to my program?

Email contact@teachstone.com, or call 866-998-8352.

Why can’t I view my certificate?

To view your certificate you must have Adobe Reader or Apple Preview installed on your computer.

How do I print my certificate?

To print your certificate:

  • Click the link to download your certificate to your computer
  • Open your downloaded certificate in Adobe Reader or Apple Preview
  • Choose Print from the File menu

How do I sign up for recertification?

You can purchase recertification testing at any time by visiting the Teachstone online store:

  • CLASS Observer Recertification can be purchased here.
  • CLASS Trainer Recertification can be purchased here.

Additionally, a link to purchase and/or activate your recertification will automatically appear in your myCLASS account when your certificate is 8 weeks from expiration. Finally, you will receive an email notification reminding you to recertify when the time comes.

Getting Additional Help

When is technical support available?

During the school year our hours are 8 a.m. to 8 p.m. ET. During the rest of the year our hours are 8 a.m. to 5 p.m. ET.

What is the connection between CLASS and Head Start?

Please refer to the Use of CLASS in Head Start FAQ compiled by the Office of Head Start.

Is technical support available in Spanish?

Yes. Teachstone offers technical support in Spanish Monday-Friday, 8 a.m.-5 p.m. eastern time. Please contact us at apoyo@teachstone.com or call 866-998-8352 for assistance. If all Spanish-language assistants are busy, leave a message and someone will return your call.

Regional Training FAQ

Are there prerequisites for CLASS training?

Requirements vary by training:

  • CLASS Observation Training: No prerequisites.
  • CLASS Train-the-Trainer: Participants must be currently reliable on the CLASS tool at the appropriate age level. You can check your certification status by logging in to your myCLASS account and locating the Certifications area at the top of the page.
  • Making the Most of Classroom Interactions (MMCI) Certified Instructor Training: Current pre-K observer certification is required.
  • Instructional Support (IS) Strategies training: Although current observer certification is not a prerequisite, strong CLASS knowledge is recommended.
  • Feedback Strategies: Although current observer certification is not a prerequisite, strong CLASS knowledge is recommended.
  • MyTeachingPartner (MTP) Coach Training: Current CLASS observer certification is required.

Where will the training take place?

Our regional trainings take place in hotels and other venues in locations around the United States, mostly metropolitan areas with convenient transportation links. One training each year is held in Charlottesville, Virginia, home of both Teachstone and the University of Virginia (where the CLASS tool was developed).

How do I register for a CLASS training?

Registration for CLASS regional trainings is available online through the Teachstone website only. We do not use paper registration forms.

What forms of payment do you accept?

We accept online registration with a credit card. If you must pay with a purchase order please contact the Teachstone office at 866.998.8352.

My organization requires an invoice for my registration fee. How do I get one?

When you register, please make a note in the Comments section that you require an invoice for your registration fee. We will provide you with an invoice once you have submitted a purchase order to Teachstone.

What is included in my registration fee?

For all regional trainings, the registration fee includes materials, outlined below, used in the course of your training. Continental breakfast and a buffet lunch are provided on training days. CLASS Observation Training participants receive the following at training:

  • Age-appropriate CLASS Manual
  • 2-month CLASS Video Library subscription to help you prepare for the CLASS Reliability Test
  • Access to the CLASS Reliability Test (taken online after the training, at a time of your choosing)

Train-the-Trainer program participants receive the following at training:

  • Age-appropriate CLASS Train-the-Trainer Guide binder
  • Age-appropriate CLASS Dimensions Guide
  • Access to videos and electronic materials that are used in conducting your own CLASS trainings

Instructional Support (IS) Strategies training participants receive the following at training:

  • IS Strategies Participant Guide
  • Pre-K/K-3 CLASS Video Library Companion
  • 2-month Pre-K CLASS Video Library subscription
  • Certificate of completion, wherever appropriate

Feedback Strategies training participants receive the following at training:

  • Feedback Strategies Participant Guide
  • Pre-K CLASS Dimensions Guide

Making the Most of Classroom Interactions (MMCI) Instructor Training participants receive the following at training:

  • MMCI Instructor Guide
  • MMCI Participant Guide
  • A/V kit
  • DVD with PowerPoint presentations and videos
  • Year-long support
  • 1-year Pre-K CLASS Video Library subscription
  • Pre-K CLASS Dimensions Guide

Is accommodation included in the registration fee?

No, travel and accommodation costs are the responsibility of the participant. Group rates on accommodation are available for trainees at most training hotels. Information on group rates at the training hotels is located on your ticket after you’ve registered and included in the participant package you will receive from Teachstone once your registration is processed.

I registered online for a training but I haven’t received a confirmation. What should I do?

An automatic email confirmation is sent at the time of registration. If you haven’t received yours, please check in your email’s Junk or Spam folder. If you still cannot locate the confirmation, contact us we will resend the email.

What time does the training begin and end?

Trainings begin at 8:30 a.m. For finish times, consult the agenda for your particular training; all trainings conclude daily by 5:00 p.m.

What do I need to bring with me to the training?

What you should bring varies by training:

  • CLASS Observation Training: Bring your preferred notetaking materials; course materials are provided at the training.
  • CLASS Train-the-Trainer: Bring your CLASS Manual to the training in addition to your preferred notetaking materials.
  • Making the Most of Classroom Interactions Instructor Training: Bring your CLASS Manual to the training in addition to your preferred notetaking materials. You may also bring your laptop computer in order to test the DVD you will receive and use the DVD in the training to prepare for practice teaching sessions.
  • Instructional Support Strategies: Bring your preferred notetaking materials; course materials are provided at the training.
  • Feedback Strategies: Bring your preferred notetaking materials; course materials are provided at the training.

Because training rooms are often chilly, we recommend that you bring a sweater or light jacket.

How should I prepare for my training?

Two weeks before your training, you will receive a pre-training email with instructions on preparing for your training. We recommend the following:

  • Introduction to the CLASS Tool: No preparation is required. You are encouraged to log in to your myCLASS account to access the CLASS Video Library, where examples of classroom interactions can be viewed.
  • CLASS Observation Training: Log in to your myCLASS account. Watch a brief pre-training video to introduce the basic structure and vocabulary of the tool. Next, access the CLASS Video Library to view examples of classroom interactions within the CLASS domains.
  • CLASS Train-the-Trainer: Thoroughly review your CLASS Manual. Log in to your CLASS account to watch a brief pre-training video to review the basic structure and vocabulary of the tool. Next, access the CLASS Video Library to view examples of classroom interactions within the CLASS domains. You will also have access to the training videos that you saw in your initial CLASS Observation Training. Practice notetaking, coding, and building your familiarity with the videos prior to the training.
  • Instructional Support Strategies: Although not required, you may find it helpful to review your CLASS Manual in advance of the training.
  • Making the Most of Classroom Interactions Instructor Training: Although not required, you may find it helpful to review your CLASS Manual in advance of the training.

What should I wear to the training?

Wear comfortable clothes and be sure to bring a sweater or light jacket, as training rooms tend to be cool.

I might need to leave early on the last day of training to catch my flight home. Is that okay?

Full attendance is required for successful completion of the training, so please plan your travel accordingly. Consult the training agenda to find your scheduled finish time. All trainings conclude by 5:00 p.m. daily. If you have questions, please contact Teachstone.

What is your cancellation policy?

Full refunds (minus a $75 registration fee) will be provided to customers who cancel 15 calendar days or more prior to the training date. Customers cancelling or transferring to another training between 1 to 14 calendar days prior to training date will not be eligible for a refund. These customers will, however, be given an opportunity to attend another training within 12 months of the original training date for a rescheduling fee of $150 per training. Customers who fail to attend without providing notice will be charged the total fee of all training days for which they have registered. Substitutes are permitted. A substitute is defined as one individual attending the entire duration of the consecutive training days in lieu of the original customer.

On-site Training FAQ

Are there prerequisites for CLASS programs?

  • CLASS Observation Training: No prerequisites.
  • CLASS Train-the-Trainer: Participants must be currently reliable on the CLASS tool at the appropriate age level. You can check your certification status by logging in to your myCLASS account and locating the Certifications area at the top of the page.
  • Making the Most of Classroom Interactions (MMCI) Certified Instructor Training: Current pre-K observer certification is required.
  • Instructional Support (IS) Strategies training: Although current observer certification is not a prerequisite, strong CLASS knowledge is recommended.
  • Feedback Strategies: Although current observer certification is not a prerequisite, strong CLASS knowledge is recommended.
  • MyTeachingPartner (MTP) Coach Training: Current CLASS observer certification is required.

Can I schedule back-to-back Observation Training and Train-the-Trainer?

No. One must be a Certified CLASS Observer prior to attending a Train-the-Trainer program. After completing the CLASS Observation Training, we recommend that you take time to practice using the tool and internalize the content before attending the CLASS Train-the-Trainer program. When you complete the CLASS sequence in this way, you’ll gain a deeper understanding of the CLASS tool and provide more effective CLASS programs to others.

How do I schedule an on-site training?

Request a training by contacting Teachstone by phone at 866-998-8352 or completing our online form. Please be aware that scheduling is based on trainer availability and you should submit your request well in advance of your desired training dates.

Can I obtain training elsewhere?

Teachstone is the sole provider of CLASS programs.

When do I pay for the training?

Teachstone will send an invoice approximately two weeks prior to your training event. You may pay by credit card, check, or purchase order.

How should participants prepare for the training?

About two weeks before the training, participants will receive a pre-training email with instructions on preparing for the training. The email will also include log-in information for their myCLASS accounts. We recommend the following:

  • Introduction to the CLASS Tool: No preparation is required. Participants are encouraged to log in to their myCLASS accounts to access the CLASS Video Library, where examples of classroom interactions can be viewed.
  • CLASS Observation Training: Particpants should log in to their myCLASS accounts and watch a brief pre-training video to introduce the basic structure and vocabulary of the tool. Next, they may access the CLASS Video Library to view examples of classroom interactions within the CLASS domains.
  • CLASS Train-the-Trainer: Participants should thoroughly review their CLASS manuals, log in to their myCLASS accounts to watch a brief pre-training video to review the basic structure and vocabulary of the tool, and access the CLASS Video Library to view examples of classroom interactions within the CLASS domains. Participants will also have access to the training videos they saw in their initial observation trainings; they should practice notetaking, coding, and building their familiarity with the videos prior to the training.
  • Instructional Support Strategies: Although not required, you may find it helpful to review your CLASS Manual in advance of the training.
  • Making the Most of Classroom Interactions Instructor Training: Although not required, you may find it helpful to review your CLASS Manual in advance of the training.

Do participants need to attend the full training?

Yes.

Can my group take the reliability test together?

No. The CLASS Reliability Test is designed to determine the depth and breadth of each participant’s knowledge of the CLASS tool. This test is to be taken on an individual level without assistance. Participants should refer to their CLASS manuals while determining the codes for the video clips, but collaboration or discussion with any other person is not permitted.

My participants do not have individual email accounts.

Each participant is required to have an email address, as each participant’s CLASS training information, certificates, and access is directly linked to the participant’s individual email address.

How long do participants have to take the test?

A participant who has completed the 2-day CLASS Observation Training will have eight weeks of access to the CLASS Video Library and reliability test.

Observer Certification FAQ

What is a Certified CLASS Observer?

A Certified CLASS Observer is a person who has attended a CLASS Observation Training and who has passed a CLASS Reliability Test within the past year. A Certified CLASS Observer has demonstrated a solid understanding of the CLASS tool and is qualified to code classrooms using the CLASS observation tool.

How do I become a Certified CLASS Observer?

To become a Certified CLASS Observer, you must take the CLASS Observation Training and pass the CLASS Reliability Test. For information on training options, visit the Training section of the website. For more information on the certification process, … see the Certification section of the website or watch this video tutorial. Annual recertification is required to maintain your certification as a CLASS Observer.

What are the technical requirements for completing the online reliability test?

A high-speed Internet connection and the latest version of Flash player are required to complete your test. More technical FAQs can be found in the Browser and Technical Requirements section of the FAQ.

How long do I have to complete the reliability test?

You have 8 weeks from your training (if you are attempting initial certification) or from the date your purchase the test (if you are attempting recertification) to take the reliability test.

What is the format of the reliability test?

The format of the reliability test is the same for both initial certification and annual recertification. During the reliability test, you will watch and code five videos. Each video is approximately 15-20 minutes long. We recommend that you not complete all five videos in one sitting; but rather, watch and score them over a period of a few days. The CLASS reliability test must be taken on your own, without assistance from anyone else. You should, however, refer to your CLASS manual and notes while taking the test. You will have three opportunities to pass the reliability test.

When will I receive my scores and feedback from the test?

It is important for reliability testing that your coding is both accurate and consistent across classrooms; for that reason, when you take the reliability test, feedback and scores are not provided until you have scored all five videos. If you are looking for additional practice before taking the reliability test, remember to review and code the videos shown during your training and any practice videos available to you.

What are the criteria for passing the reliability test?

After completing the CLASS Observation Training, you must take and pass the CLASS Reliability Test without assistance from anyone else. 80% of your codes must be within one of the master code, and within each dimension, at least 2 (out of 5) codes must be within one of the master code.

I didn’t pass my first attempt at the reliability test. What should I do now?

You have three attempts to achieve CLASS reliability. If you do not succeed on your first attempt, we strongly recommend that you review the feedback on your score report to better understand your coding tendencies. We also recommend that you take advantage of the resources and supports on your account’s testing instructions page to strengthen your CLASS knowledge and coding skills before taking your second testing attempt. You may also contact your trainer or email reliabilitysupport@teachstone.com for additional guidance and support.

What happens if I am unsuccessful in achieving certification or recertification?

If you are unsuccessful in achieving reliability after all three tests, you must enroll in another CLASS Observation Training. After completion of that training, you will be able to attempt reliability testing again.

How long does my CLASS Observer Certification last?

CLASS Observer Certification is valid for one year from the date of passing the CLASS Reliability Test. An annual recertification test is required to maintain current CLASS Observer status.

May I give CLASS trainings with this certification?

No, CLASS Affiliate Trainer certification is required for those wishing to train others on the CLASS tool. You’ll need to attend a Train-the-Trainer program to be eligible for CLASS Affiliate Trainer certification.

How do I register and pay for observer recertification?

You may purchase recertification testing at any time, for one or more people, by visiting the Teachstone store. Your purchase creates one product key per test, which is emailed to you, and may only be activated when a user is eligible for recertification. Product keys do not expire. Alternatively, individual users may also purchase recertification in their myCLASS account.

Need more help? We created this guide to walk you through how to purchase a single recertification test.

When am I eligible for recertification?

Your certification date is tied to when you first took your reliability test after completing Observation Training,So, you can start testing eight weeks prior to your certification expiration date and continue testing up to 16 weeks after your certification expires (although you cannot conduct observations after your certification expires). You cannot change the date of your testing period.

Why do I need to recertify?

The effectiveness of the CLASS tool relies heavily on the accuracy and consistency of its users. Observing and coding reliably with the CLASS tool is more like learning a new language than learning how to ride a bike—it takes ongoing practice and training to retain the skill. Recertification ensures that Certified CLASS Observers remain reliable on the CLASS tool. You will need to recertify annually with Teachstone to continue using the CLASS tool.

How do I find out my observer certification status?

Check your observer certification status by logging in to your myCLASS account and reviewing the Certifications dashboard on the main page.

How do I prepare for observer recertification?

Maintaining CLASS certification requires an ongoing commitment. If you haven’t been using the CLASS tool regularly since your initial training, plan to spend additional time reading the CLASS Manual and preparing for the test using the resources available to you as part of the recertification package:

  • Suggested testing timeline
  • CLASS Video Library access
  • Training video access
  • Coding refresher video
  • Support documents
  • Training videos

Log in to your account and enter the recertification test portal to view these resources and additional information and supports.

Trainer Certification FAQ

How do I become an Affiliate CLASS Trainer?

Becoming an Affiliate CLASS Trainer requires the following steps:

  1. Successful completion of CLASS Observation Training
  2. Current Certified CLASS Observer status (a passing score within the past 10 months on either the CLASS Reliability Test or the CLASS Recertification Test)
  3. Experience using the CLASS tool (minimum of 10 CLASS observations)
  4. Successful completion of CLASS Train-the-Trainer.

What types of trainings may a Certified CLASS Affiliate Trainer deliver?

A Certified CLASS Affiliate Trainer is qualified to lead the Introduction to the CLASS Tool program and to give the CLASS Observation Training to colleagues within his/her own organization.

How long does my CLASS Affiliate Trainer certification last?

CLASS Affiliate Trainer Certification is valid for one year from the date you complete the Train-the-Trainer program. Annual trainer recertification is required to maintain Certified CLASS Affiliate Trainer status.

Who may I train once I am a Certified CLASS Affiliate Trainer?

CLASS Affiliate Trainers may train only within their own organization. Teachstone defines an organization as the entity that employs an affiliate trainer. School districts, Head Start programs, other early education settings, and research groups are all examples of organizations that may apply to have someone become an affiliate trainer. Consultants may be granted an exception to this rule if they are contracted with one organization and train only within that organization. Permission is granted on a case-by-case basis after application in writing to Teachstone.

Who can I contact if I have any questions related to affiliate training?

Please email affiliatesupport@teachstone.com if you have questions related to affiliate training.

May I charge for CLASS trainings that I give?

Affiliate Certified CLASS Trainers may conduct trainings only within their own organizations and may not charge for these trainings.

What training materials will I need as an Certified CLASS Affiliate Trainer, and how much will they cost?

Your trainer materials are included in the cost of the CLASS Train-the-Trainer Program. Participant materials will need to be purchased each time you deliver a training. Fees are $75.00 per person for the Introduction to the CLASS Tool program and $175 per person for the CLASS Observation Training. This fee is inclusive of all the materials that your trainees will need to engage in the training. Affiliate trainers can review the Affiliate Trainer Policy and Procedure Overview document in their trainer panels for specific steps for ordering participant materials.

How do I register and pay for trainer recertification?

Trainer recertification is inclusive of both your recertification as an observer and as a trainer. You may purchase trainer recertification testing at any time, for one or more people, by visiting the Teachstone store and purchasing recertification product keys. Note: recertification product keys may only be activated by users who are eligible to take the test. Additionally, a link to purchase and/or activate your trainer recertification test will appear in your myCLASS account 8 weeks prior to the expiration of your current certification; you will also receive an email reminder when it is time to recertify.

Need more help? We created this guide to walk you through how to purchase a single recertification test.

Why do I need to recertify?

The effectiveness of the CLASS tool relies heavily on the accuracy and consistency of its users. Observing and coding reliably with the CLASS tool is more like learning a new language than learning how to ride a bike—it takes ongoing practice and training to retain the skill. Annual trainer recertification ensures that Affiliate CLASS Trainers maintain their CLASS content knowledge. You will need to recertify annually with Teachstone to continue using the CLASS tool. Watch this brief video for more information on the importance of certification.

How do I find out my trainer certification status?

Check your trainer certification status by logging in to your myCLASS account and reviewing the Certifications on the main page.

What is the format of the trainer recertification test?

To recertify, trainers must complete observer recertification by passing the CLASS Reliability Test as well as successfully complete a knowledge test. Passing the Trainer Knowledge Test signifies the ability to help trainees correctly sort behaviors.

How do I prepare for the Trainer Knowledge Test?

The format of the Trainer Knowledge Test is very similar to that of the Emotional Support and Classroom Organization domain sorting activities conducted in the CLASS Observation Training. To prepare for this test, trainers should carefully review the detailed descriptions in the CLASS manual, paying particular attention to the nuances of the tool.

How long do I have to complete the trainer recertification test once I register?

You have 8 weeks from the time of purchase to take the recertification test, including both the CLASS Reliability Test and the Trainer Knowledge Test.

What are the technical requirements for completing online trainer recertification?

A high-speed Internet connection and the latest version of Flash player are required to complete the reliability test for observer recertification. The Trainer Knowledge Test is delivered online, but there are no special technical requirements for completing it.

What happens if I don’t pass the Trainer Knowledge Test?

If you are unsuccessful in passing your first attempt at the Trainer Knowledge Test, you may contact our Affiliate Support team to receive up to two more testing opportunities. If you do not pass the Trainer Knowledge Test after your third attempt, you will need to enroll in another CLASS Train-the-Trainer program to recertify as a CLASS trainer.

Can I train on other age levels of the CLASS tool once I’m a certified Affiliate Trainer on one age level?

No. In order to train on an age level of the CLASS, you must attend a Train-the-Trainer program specific to that age level.

What supports do you provide trainers after they certify?

As a Certified Affiliate CLASS Trainer, you are part of the Teachstone family. We want to support you on every step of your CLASS journey. Here are just a few of the supports we offer specifically for our Affiliate Trainers:

Certification Card FAQ

Why does Teachstone provide CLASS Observers with certification cards?

Teachstone will send a CLASS observer certification card to you when you pass the CLASS Reliability Test. The card will be used to demonstrate to administrators (and sometimes teachers) that you are certified, meaning you can code classrooms fairly and accurately. Through the use of this card, you are building an understanding of the importance of reliability and fidelity to the CLASS tool.

What should I do with my certification card?

Upon arriving to conduct a CLASS observation, please take the following steps:

  • Show your certification card to the school administrator and inform him or her that you are a Certified CLASS Observer.
  • Explain that you have received CLASS training, passed a reliability test, and are certified to conduct CLASS observations.
  • You may want to describe what the training and certification entailed to build an understanding of the extensive work you put into becoming reliable.

CLASS Observers should minimize any disruption to the classroom, so we do not encourage showing your certification card to a teacher during your observation. However, if you do interact with the teacher beyond the observation, it is appropriate to show the card and explain the certification process.

What if I lose my certification card?

To replace your certification card, send an email to contact@teachstone.com. There is a charge for replacement cards.

I passed reliability, but did not receive my certification card. What should I do?

It takes several weeks to process and send certification cards. If it has been more than three weeks since you passed reliability and you still have not received your card, send an email to contact@teachston.com. Make sure that your contact information and shipping address is up to date in your myCLASS account. You can update this information by clicking on My Account in the drop-down menu next to your name in the upper right corner.

I received my certification card, but the name is misspelled or otherwise incorrect. What should I do?

If your certification card has a printing error, email contact@teachstone.com within six weeks of receiving your card.

Video Library FAQ

How do I use the Video Library?

Using the Video Library is simple and worthwhile!

  • Visit the Teachstone store to subscribe to the Video Library if you do not already have access.
  • Consider purchasing a CLASS Dimensions Guide for an overview of the CLASS framework and practical suggestions for improving teaching practice.
  • Once subscription(s) are set up, pick one CLASS dimension and watch several videos within that dimension.
  • As you watch the videos, take careful observational notes about how the teacher interacts in ways that demonstrate the dimension and read the accompanying focus text.
  • In your classroom, begin observing interactions related to that dimension. If you have a dimensions guide, use it as a resource as you become more intentional in your interactions.
  • Revisit the Video Library often to explore other dimensions and inform your classroom interactions.

As a friendly reminder, the CLASS Video Library is for individual use only. You’re welcome to share a limited portion of the Video Library in presentations (up to three videos, one from each CLASS domain).

Video Library Companion FAQ

What other materials do I need to use the CLASS Video Library Companion?

Facilitators need to ensure that each participant has an individual CLASS Video Library subscription and CLASS Dimensions Guide to explore dimensions and learn practical strategies for improving classroom interactions.

Do participants and/or facilitators need to have prior training on the CLASS tool to use the CLASS Video Library Companion or CLASS Discussion Toolkit?

No. Facilitators and participants do not need prior training on the CLASS tool to use the companion or toolkit, but in order to elicit meaningful discussions, participants and facilitators should have some background knowledge of the CLASS domains and dimensions. Teachstone’s 2-hour online Introduction to the CLASS Tool provides a quick and easy way to gain foundational knowledge of the structure of the CLASS tool, the research behind it, and why effective interactions are so important for student learning and development.

Is this an evidence-based resource?

Yes. Research shows that teachers who watch classroom videos in our Video Library make greater gains in their interactions with children. The Video Library Companion gives you the insights and guidance you need to help your teachers get the most out of our classroom videos.

myTeachstone FAQ

What is myTeachstone?

myTeachstone is an online, subscription-based service designed to help programs manage and use CLASS® observation data to inform and deliver individualized CLASS-based professional development. myTeachstone will help you improve teacher-child interactions. The online service includes access to over 400 professional development resources for teachers, coaches, observers, and administrators, including video examples of interactions in real-life classrooms, courses, e-books, blog posts, and articles, all available on demand.

Who uses myTeachstone?

myTeachstone is a program-wide solution designed to provide

  • administrators insights into what’s happening across the program
  • observers a place to track and manage CLASS observation data
  • coaches a way to review CLASS data and recommend targeted professional development
  • teachers access to on-demand CLASS-based professional development resources, all in one place

For what age levels is myTeachstone available?

myTeachstone is available for Infant, Toddler, and Pre-K age levels.

Can I use myTeachstone for K-12 programs?

Not yet, but we’re planning on adding K-3 resources in the near future. We’ll keep you posted. If you would like to receive product updates from Teachstone®, sign up here.

Is myTeachstone available in Spanish?

It is! All of our foundational courses, videos, and PDFs are available in Spanish. You can set your language preference (English or Spanish) when you log in to myTeachstone. Once you’re in myTeachstone, you can also sort resources by language–simply choose the “Spanish” filter to browse available resources in your Professional Development Library.

Is myTeachstone research-based like the rest of Teachstone’s programs?

It is! Read the research principles behind myTeachstone here.

How long do you recommend using myTeachstone?

Improving teacher-child interactions and improving child outcomes is a long-term goal that requires ongoing support. myTeachstone is meant to be used year after year, so you can continue measuring and improving your teacher-child interactions. To help you in this process, we will continue adding fresh, new resources and supports to the system on an ongoing basis.

How many resources are available in myTeachstone?

myTeachstone includes over 400 professional development resources. We add new resources to myTeachstone all the time, which means you will always have a number of new resources available to you.

Can my teachers get CEUs for their work in myTeachstone?

Teachstone doesn’t provide CEUs for our programs yet, but we’re working on it. Don’t forget to sign up here to receive product updates. We know it’s a lot of work to track and manage credit hours; in an effort to make that easier, we provide time tracking for all video and course work each teacher completes.

What type of reporting is included with myTeachstone?

We provide:

  • teachers with a report on how many professional development hours have been assigned to them and how many hours they have completed
  • coaches with reports at the organizational and teacher level. In order to inform professional development recommendations, coaches can view classroom observation data compared to goals and averages at their organization, as well as professional development completion data for each teacher
  • administrators with individual teacher and aggregate reports, professional development completion hours, observation notes and scores, and observer certification levels
  • observers with completed CLASS observation reports

To view samples of these reports, check out this short video

I already have a lot of CLASS observation data. Can I pull this into myTeachstone?

Absolutely! If you can export (or compile) your CLASS observation data into a CSV file, we can upload your data into myTeachstone. Don’t worry, we’ll help you do this during the setup process, so that you can get started using the CLASS data you have already collected.

Can I use myTeachstone with other data-tracking and reporting tools?

We know there are a lot of tools out there to help you organize your data and professional development. myTeachstone is unique in that you can use your CLASS observation data to create recommendations for targeted professional development. You can also track professional development completion and measure improvements in your organization’s CLASS scores over time. We’d love to talk to you about how other systems might connect.

What should I consider before purchasing myTeachstone?

myTeachstone is designed to simplify how you implement change and deliver on the promise of CLASS by including everything you need in one easy-to-use system. Before you make your decision, you’ll want to consider your program goals and resources, just as you would when implementing any of our other programs. Here are some questions you might want to consider before purchasing myTeachstone:

  • Do you already have a coaching structure in place or use coaches to support your teachers? myTeachstone is a great way to leverage those existing structures.
  • Do you already have Certified CLASS Observers working with your organization to collect CLASS data? To make the most of myTeachstone, you’ll want to have your Certified Observers collecting data and entering it into the myTeachstone system.
  • Are you planning on using observation data to provide formative feedback and professional development? myTeachstone is designed to support you in using observation data to drive professional development choices and in leveraging your coaches to provide feedback and support teachers.
  • What size is your program? myTeachstone can be used to support any number of teachers, but pricing is based on a minimum of 50 teachers.

I already have the CLASS Video Library, Online Introduction to the CLASS Tool™, or Looking at CLASSrooms™. Is there overlap with myTeachstone?

You may see some familiar faces in some of the videos in myTeachstone, but you’ll find plenty of new material as well. The myTeachstone content library includes 250+ videos featuring footage from real classrooms with accompanying text and discussion questions, printable templates and activities, whitepapers, research summaries, and other resources for learning about CLASS and the importance of effective classroom interactions. It also includes over 60 online courses for both teachers and coaches, as well as a curated selection of articles and posts from the Teachstone blog, handpicked for teachers, observers, coaches, and administrators.

Can I still access my myCLASS resources if I purchase myTeachstone?

You can still access all of your myCLASS resources like the Video Library, Online Introduction to the CLASS Tool, Looking at CLASSrooms, and any of your trainings and courses through your myCLASS account. When you log in to myTeachstone, you will automatically be logged in to your myCLASS account, so that you can easily and quickly access all of your online programs. You can also log in directly to your myCLASS account.

Can I see a demo of the system before moving forward?

You sure can! We have some video tours that you can watch on-demand, or you can request a live demo from our sales team.

How much does myTeachstone cost?

myTeachstone is priced per teacher per year. myTeachstone can be used to support any number of teachers, but pricing is based on a minimum of 50 teachers. Your administrators, observers, and coaches are all included as part of the organization’s subscription. Call (877.401.8007) or send us an email (learnmore@teachstone.com) to learn more about pricing for your organization.

Can I purchase myTeachstone online?

You can’t purchase myTeachstone online, but give our sales team a call (877.401.8007) and they will help you make sure myTeachstone is the right solution for you and help get you started.

Can I purchase myTeachstone for myself or for individual teachers?

myTeachstone is designed to support an entire organization and isn’t currently available for individual purchase. If you have an existing subscription and wish to add teacher, please contact your program liaison.

When can I get started?

Getting started is easy and we do the heavy lifting. We’ll host an initial kick-off call and train you on how to use the system. You should allow for 30 days to get started.

What are some other things I should consider before implementing myTeachstone?

We’ve learned from some of our other client implementations that, as is often true, communication is important. We put together a free e-book about getting the buy-in you need to implement a new program like myTeachstone. We are here to help you make your myTeachstone implementation as successful as possible and will work with you both before and during your implementation.

What if some of my teachers or coaches leave? Can I use their accounts for new staff?

With myTeachstone, you are purchasing a number of teacher accounts. This means that if one of your teachers leaves, you can use their “slot” for a new teacher. Coach, observer, and administrator accounts are included as part of your subscription.

What functionality do clients need on their computers to be able to access myTeachstone?

If a user can access Google, then they can access myTeachstone. myTeachstone will load at the same rate as any other website.

What browsers does myTeachstone work on?

Chrome versions 20+, Firefox versions 15+, Internet Explorer versions 9+, and Safari – versions 5+.

What does software as a service (SaaS) mean?

Software as a service (SaaS) is a way of delivering services over the Internet. It is sometimes referred to as “on-demand software”. With SaaS, there is no hardware or software to buy, install, maintain, or update. Access to applications is easy: you just need an Internet connection.

I hear Teachstone is partnering with Sesame Workshop. What does the partnership look like and what does it mean for me?

In the fall of 2016, Teachstone partnered with Sesame Workshop, the nonprofit organization behind Sesame Street. Together the organizations are getting to the heart of great teaching by combining Sesame’s expertise in child development with Teachstone’s CLASS expertise. The result is an engaging professional development series of courses on myTeachstone that focus on the social and emotional development, mathematics, and language and literacy. Learn more about the partnership or watch a demo of the new courses here.

CEU FAQs

What is IACET?

The International Association for Continuing Education and Training (IACET) is a non-profit association dedicated to quality continuing education and training programs. IACET is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training. The IACET standard is what learners seek for quality and is the core of thousands of educational programs worldwide. IACET’s mission is to advance the global workforce by providing a standard framework for quality learning and development through accreditation. IACET’s history includes the development of the original Continuing Education Unit (CEU) and creation and maintenance of the ANSI/IACET Standard for Continuing Education and Training. As a result of its Accredited Provider status, Teachstone is authorized to offer IACET CEUs for programs that qualify under the IACET standard. For more information about IACET, visit http://www.iacet.org.

What is a CEU?

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction.

Why did Teachstone choose to become accredited through IACET?

We chose to work with IACET because it is recognized internationally as a standard of good practice. Under IACET’s care, the CEU has evolved from a quantitative measure to a hallmark of quality training and instruction.

When can I begin receiving CEUs from Teachstone?

On July 18, 2016, Teachstone will offer CEUs for two of its training courses, the Pre-K CLASS Observation Training and Making the Most of Classroom Interactions (MMCI) for teachers.

Can I receive CEUs for a class I have already taken?

You can only receive CEUs for the Pre-K CLASS Observation Training and MMCI-Teacher starting on or after July 18, 2016. Any courses completed before July 18, 2016 are not eligible for CEUs, as they precede our accreditation.

How much does it cost to receive CEUs from Teachstone?

There is no charge for CEUs from Teachstone. We have chosen to provide CEUs as a free benefit for our customers.

How do I receive a copy of my CEU completion certificate?

You can download your certificate from myCLASS. Log in to myCLASS and click “My Training” in the Training section. View a list of your trainings and click “Download Certificate.”

What do I do with my certificate once I have completed the training?

You will need to submit your certificate to your licensing agency. Each state and school district has individual requirements and may vary depending on where you are in your licensing cycle. Please check the license requirements specific to your state and licensing cycle requirements.

For which trainings will Teachstone be offering CEUs?

As of July 18, Teachstone is compliant with Pre-K CLASS Observation Training and MMCI-Teacher. Teachstone plans to add additional trainings over time.

How many CEUs does a participant receive for completing the Pre-K CLASS Observation Training?

Participants receive 1.4 CEUs for full completion of the two day Pre-K CLASS Observation Training.

Does a Pre-K CLASS Observation Training have to take and/or pass the reliability test to receive the CEU credits?

No, the participant just has to attend the training in its entirety.

How many CEUs does a participant receive for completing the Making the Most of Classroom Interactions for teachers?

Participants receive 2 CEUs for full completion of all sessions (0.2 CEU = 2 hours of MMCI training = 1 MMCI session). If a participant does not complete the MMCI-Teacher program in full, he or she can still receive the CEUs for the hours completed.

Do MMCI instructors receive CEUs?

No, only MMCI-Teacher participants receive CEUs.

Why are CEUs only available for the CLASS Observation Training at the Pre-K age level?

We are actively working to meet these requirements and provide CEUs for other observation training levels as soon as possible.

Will Teachstone offer CEUs for affiliate-trainer led Pre-K CLASS Observation Trainings?

Yes, Teachstone will offer CEUs for affiliate-led Pre-K CLASS Observation Trainings.

Can Affiliate Trainers receive CEU credit for conducting the Pre-K CLASS Observation Training?

No, CEUs are only for participants in the Pre-K Observation Training.

Return Policy FAQ

Return Policy for All Materials

Need to return an item? We will accept your printed items for return within 30 days from the date the item was purchased. A refund will be issued once the item is returned in its original unaltered condition. All returns are subject to up to a 30% ($5 minimum) restocking fee and the buyer is responsible for return shipping costs. We will accept returns of online products within 30 days from the date of purchase only if the product has not yet been activated. Damaged or defective items must be returned within 15 days for a replacement. You will not be responsible for the restocking fee or return shipping of damaged or defective items. Your refund will be processed within 5-10 business days after receiving your return. To start a return please call customer support at 866.998.8352 or email at contact@teachstone.com. Returns will not be accepted without a return authorization number.

Permissions and Translations

Can I share the videos in my Video Library subscription?

The CLASS Video Library is for individual use only. You’re welcome to share a limited portion of the Video Library in presentations (up to three videos, on from each CLASS domain).

Can I share my online course(s) with others?

Online courses are for individual use only. You may not share your course or course content with others. It’s also important to note that your certificate of completion and training history are linked to your myCLASS account and based on your individual work on the course.

Can I photocopy the CLASS Score Sheets or pages from the Dimensions Guide and Manual?

All materials are copyrighted–you must get permission before making copies of any kind. Feel free to email permissions@teachstone.com or fill out this form if you’re interested in copying materials or using our materials in your work.

I would like to translate the Manual (or Dimensions Guide or training materials) into another language. How should I start?

Translating any of Teachstone’s content is only permissible with explicit permission from Teachstone. Start by getting in touch with us by sending an email to permissions@teachstone.com or by filling out this form.

I would like to use the CLASS tool in my research project or dissertation. What types of permissions do I need?

Send us an email at permissions@teachstone.com or fill out this form so we can learn about your goals and how you plan on using the tool. We will then figure out the best ways we can help support your work.

Can I use the CLASS Manual cover images on my web site?

You’ll need to obtain permission from Teachstone before you can put any product images on your site or in your work. Send us an email at permissions@teachstone.com or fill out this form so we can learn more about your goals and how we can help you.

I’d like to use some slides from a Teachstone powerpoint. Is that ok?

All of our material, including powerpoint presentations, is copyrighted which means you can’t just repurpose slide content. To obtain permission, please email permissions@teachstone.com or fill out this form.

We’d like to create a custom CLASS scoring form within our online system. How do we get approval to do that?

Our myTeachstone system is designed to help you manage your CLASS data and then use the data to inform professional development needs. Let’s chat and see if myTeachstone meets your needs. If not, please email permissions@teachstone.com or fill out this form so we can talk about your specific needs.

I’m an affiliate trainer for my organization. In order to better support our staff, I translated the Pre-K training powerpoint slides to Spanish so I could provide training to our Spanish speakers. Is that OK?

Translating Teachstone or CLASS content is only permissible with explicit permission from Teachstone. By creating a translated version of our powerpoint (or any other material), it’s considered an adaptation of the original copyrighted version, so you need to get permission first. Feel free to email permissions@teachstone.com or fill out this form if you’re interested in translating any of our materials or if you have existing translation work that we need to look at.